General FAQ

Everything we sell is brand new or unused — that's the standard we hold ourselves to. We source our pieces from vetted resale platforms where every item is graded and physically inspected before release, and we only accept stock that meets a new or unworn standard.

If a piece ever falls outside that standard, we'll state it clearly on the product page. We'd rather lose a sale than surprise you.

Yes — 100%, every piece. Before an item reaches us, our sourcing partners put it through a multi-point physical inspection and issue certification. We then verify it ourselves on arrival, checking serial numbers and style codes. We do not deal in replicas, and we never will.

If you'd like to see the authentication details for a specific piece, just ask — we're happy to share them.

Our guarantee to you: if any item we've sold is ever proven not to be authentic, we will refund you in full, including all shipping costs. This guarantee never expires.

All purchases are made right here on the website — add to cart, check out, and we'll take care of the rest. Payment is handled securely through Shopify.

We're an online-only store, so we don't offer in-person sales, collections, or viewings. If you're looking for something you don't see listed, we'd love to help — see the next question.

Absolutely — sourcing is one of the things we do best. Whether it's a size we don't currently have, a piece that isn't on the site, or a specific pre-owned designer item you've been searching for, we'd love to hear about it.

Email us at lx.unvaulted@gmail.com or send us a DM on Instagram (@lx.unvaulted) with exactly what you're looking for, and we'll source it and send you a quote. Every piece we source this way goes through the same authentication process as everything else we sell — no exceptions.

Start with our Size Guide. Sizing isn't universal — a US 10 in Nike is not the same length as a US 10 in adidas — so we list Nike/Jordan, adidas, New Balance and ASICS separately, using each brand's own conversion chart.

The most reliable method is measuring your foot in centimetres; the guide shows you exactly how. Still unsure? Message us your CM measurement and the exact model you're eyeing, and we'll confirm your size before you order — we'd much rather double-check than have you wait 12 days for the wrong fit.

Shipping is free on every order, anywhere in South Africa. The price you see is the price you pay — no surprises at checkout.

Here's how the timeline works. Once you've placed your order, we take 1 to 3 days to confirm payment and secure your item. From there, shipping takes 5 to 8 days to your door.

All in, you're looking at up to 12 days from order to arrival. We know that's not overnight — but we'd rather be straight with you now than promise 48 hours and let you down. These are authenticated pieces travelling a long way, and we don't rush what shouldn't be rushed.

The moment your order is dispatched, we'll send you a tracking number so you can follow it every step of the way.

We're based in Sandton, Johannesburg. As an online-only store we don't have a showroom — but wherever you are in South Africa, we ship directly to your door.

We'll be upfront about this one. We don't offer a general right of return — that is, returning an item simply because you've changed your mind, for reasons unrelated to damage, defects, or the item not matching its description. Please choose carefully before you order, and if you're unsure about anything, ask us first — we'd much rather answer ten questions than process one return.

That said, you have a 7-day cooling-off right, and we honour it fully. As an online store in South Africa, under Section 44 of the Electronic Communications and Transactions Act, you may cancel your order within 7 days of receiving your item. To qualify, the item must be returned unused, in its original condition, with all original packaging, tags, dust bags and authentication documents intact. Return shipping is for your account — and once we've received and inspected the piece, we'll refund you in full.

One condition we can't compromise on: items that show any sign of wear, or that come back incomplete, cannot be accepted.

If something arrives damaged, defective, or not as we described it — that's on us. Email us right away at lx.unvaulted@gmail.com with photos, and we'll make it right.

Specially sourced items are covered by the same terms above, and we'll confirm everything with you in writing before we place the order on your behalf.