lx.unvaulted is a trading name of Luminouslogistics (Pty) Ltd (registration number 2026/307655/07) ('we', 'us'). We respect your privacy and process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Information Officer: Njike Ronald Trueman — njike2005@gmail.com.
Information we collect
- You give us: name, email, phone, billing and shipping address, and order details.
- Automatically: device and browser data, IP address, and pages visited, via cookies and similar technologies.
- Payment data is processed by our payment provider — we do not store your full card details.
How we use it
To process and deliver orders, handle returns and support, prevent fraud, comply with the law, and — with your consent — send marketing.
Lawful basis
Performance of our contract with you, our legitimate business interests, legal obligations, and your consent (which you can withdraw at any time).
Who we share it with
Our e-commerce platform (Shopify), our payment provider, delivery partners, and analytics and marketing tools — each only as needed to run the store. Some process data outside South Africa under adequate protection.
Cookies
We use essential cookies to run the site and optional cookies for analytics and marketing. You can control cookies in your browser settings.
Security and retention
We use reasonable safeguards and keep your information only as long as necessary for the purposes above or as the law requires.
Your rights under POPIA
You may access, correct, or delete your information, object to processing, and lodge a complaint with the Information Regulator (South Africa) at inforeg@justice.gov.za. To exercise any of these, contact our Information Officer above.